Frequently asked questions.
Everything you need to know about Coffix, our coffee, our stores, and growing with us.
Good questions deserve straight answers.
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Why are your coffee prices lower than others?
We keep our prices fair by working smart: simple store designs, takeaway-only formats, efficient systems, and strong supplier relationships. You get great coffee without paying extra for fancy fit-outs or big overheads.
Do you compromise on quality to keep prices low?
Not at all. We roast fresh coffee in New Zealand every week and use the same beans across all Coffix stores. Our beans pass quality testing and our baristas are well trained. We focus on quality, fair price, and great service.
Why isn’t Coffix everywhere in New Zealand yet?
We’re growing carefully. Each store needs the right location, baristas, and franchise partners. We’d rather open fewer good stores than too many average ones. If you are interested in running a Coffix store, please get in touch.
How can I apply for a job at Coffix?
Email your CV to hr@coffix.co.nz. We’re always keen to meet friendly baristas who love coffee.
Is it expensive to buy a Coffix franchise?
Compared with many café chains, Coffix is affordable to partner with. The indicative investment for a Coffix Coffee Bar ranges from $60,000 to $100,000 depending on fit-out work. Detailed estimates are provided once we engage with a prospective partner and a store lease is secured.
Are you a New Zealand company?
Yes. Coffix was founded here, and we proudly roast and serve coffee for Kiwi communities.
Do you use sustainable packaging?
Yes. Our cups are home compostable, we offer reusable cups, and we’re always looking for better ways to reduce waste.
What is the Mates Rates discount card?
You pre-pay for ten coffees and receive a 10% discount on all of them—a simple way to save without paying each time you want a coffee.
What kind of coffee do you serve?
We roast 100% Arabica beans sourced from the Pacific and South America. Our medium roast offers rich crema with chocolate, hazelnut, and mandarin notes.
Can I buy coffee beans or order online?
You can buy Coffix beans in every store, packed with the same blend we serve in our coffee bars. Online ordering is coming in the future.
How do you support franchise partners?
We support partners who run one store or several with training, systems, supply chain support, marketing, and practical operating guidance.
What are your operating hours?
Each store has its own hours. Visit the Find a Store page for current details.
Do you offer alternative milks?
Yes. We offer oat, soy, and almond milk. Coffix does not charge extra for soy milk.
What payment methods do you accept?
We accept cash and major debit and credit cards. Coffix stores also support contactless and mobile payments such as Apple Pay and Google Pay.
Do you cater for events?
Some stores can provide bulk orders for catering or events, and Coffix has a mobile store available for events. Contact us with your details to discuss what is possible.
How long is the franchise term?
The standard franchise agreement term is ten years. Renewal options and criteria are outlined in the franchise agreement.
Do you have decaffeinated coffee?
Yes. We offer decaf for most espresso-based drinks.
Where do your beans come from, and are they traceable?
Our beans are sourced from recognised producers in regions including the Pacific and South America. We aim for ethical, traceable supply chains and work with suppliers who share our standards. Beans are tested to New Zealand food-safety standards.